Contact Us

Contact Prosper Fingal

Tell us what information you need

You can phone, email or write to us. Ask for information in plain language or another accessible format.

Contact choices

Choose the contact that matches your question

Help us understand your question

What to tell us

  • Your name and the best way to contact you.
  • Whether your question is about a current service, an application or general information.
  • The name of the service or location, if you know it.
  • What you need us to explain or do next.
  • Any communication or accessibility support you need.

Do not include detailed medical or highly sensitive personal information in a general email. Ask for a secure way to share it.

Accessible communication

You can ask us to:

  • use plain language;
  • give you more time;
  • send information in a different format;
  • speak with a trusted person who is supporting you, when you agree.

What happens next

A simple contact process

  1. You contact us. Tell us the reason for your call or message.
  2. We identify the right person or team. Your question may need to be passed to a service manager or another contact.
  3. We explain the next step. Ask who will reply and when you should expect an update.
  4. You can follow up. If you have not heard back, contact us again and give the date of your first message.

Feedback, concerns and complaints

You can tell us what went well or what needs to change

Feedback can be a compliment, suggestion, concern or complaint. You should not be treated badly because you give feedback.

Tell a staff member or manager, contact Head Office, or ask an advocate or trusted person to support you.

Website accessibility problem?

Tell us the page, the problem and the device or assistive technology you were using.

Read the Accessibility Statement.

Urgent and emergency help

Prosper Fingal is not an emergency service.

If someone is in immediate danger, call 112 or 999.

For urgent health advice, contact the person’s GP, out-of-hours GP service or the appropriate emergency service.